GoCome Africa | Let's take you there

Important Notice

This feature has not been fully rolled out yet. If you do not have the option to delete your account in the app, please request account deletion by contacting our Support team.

Delete My Account

If you want to delete your account, follow these steps:

Click on the three horizontal lines in the upper left corner of the home screen

Click Edit profile

Scroll to the bottom and click Delete my account

Choose the reason and click Delete account

Important:

It is only possible to delete your account when any outstanding payments have been paid.

If you cannot delete your account, please contact our Support team.

Once your account is deleted:

It won't be possible to restore any information connected to it
Credit card information will be permanently removed
Any promotions and Bolt Balance will be lost
Your Bolt Food account will also be deleted

Data Retention:

Although your data will be deleted, we still keep information such as invoices and payment information to comply with the law and as stated in our Privacy Notice.

Can't Delete Through the App?

Request account deletion by contacting our Support team

Email Support Contact Support

Support Email: support@gocome.africa

Support Phone: +234 812 345 6789

Frequently Asked Questions

How long does account deletion take?

Account deletion is processed immediately. However, some information may be retained for legal and regulatory purposes as outlined in our Privacy Policy.

Can I recover my account after deletion?

No, account deletion is permanent and cannot be undone. You will need to create a new account if you wish to use our services again.

What happens to my ride history?

Your ride history will be permanently deleted, though anonymized data may be retained for analytics and legal compliance.

Delete Account